IAAP - CAP Test

The International Association of Administrative Professionals (IAAP) offers the Certified Administrative Professional (CAP) assessment. Becoming certified is a way to demonstrate commitment and professionalism. An administrative professional is a person that is accountable for doing administrative jobs, manages data in order to support the staff and workplace, and wants to become more proficient (both personally and professionally) in the field. IAAP's core values include integrity, encouragement, leadership, loyalty, professionalism, relevance, pride, connection and individual importance.

Candidates need to meet specific eligibility requirements before taking this exam. The four-section test is criterion-referenced, with multiple-choice questions, and the outcome will be either pass or fail. The entire test will take a day and a half. The first time a candidate attempts the test, he or she must take all three sections. If unsuccessful on one or more of the sections, he or she may try the test again up to six times in three years. The sections of the test are as follows:

1. Office Systems and Technology - approximately 175 questions to complete in 2 ¼ hours, as follows:
   • Computer Hardware, Systems, and Configuration - 12%
   • Document Layout, Design, and Reproduction - 16%
   • Software - 60%
   • Managing Physical Resources - 12%
2. Office Administration- approximately 175 questions to complete in 2 ¼ hours, as follows:
   • Records Management - 28%
   • Communication - 72%
3. Management
   • Human Resources - 48%
   • Accounting Procedures and Analysis - 16%
   • Time Management - 12%
   • Communication - 24%
4. Advanced Organizational Management - about 175 questions based on case studies to be completed in 3½ hours, as follows:
   • Organizational Planning - 28%
   • Advanced Administration - 24%
   • Team Skills - 24%
   • Advanced Communication - 24%

The items on the assessment have been created to gauge the following:

• Fundamental familiarity with information and vocabulary
• Understanding of ideas, measures and philosophy
• Use of ideas